Delete your account

In the app

Open your profile, tap the three-dot settings menu, and choose the account-deletion section. Follow the confirmation and any sign-in verification steps. If it fails or you cannot sign in, use the email option below.

Without installing or signing in to the app

Email degenlogistics@gmail.com with the subject Arkey account deletion. Send from the email address associated with your account when possible, and include your Arkey username so we can locate it. Do not include your password, payment-card details, or identity documents. We may request additional account verification.

What happens to data

Your request concerns account/profile information and associated app data, including your uploaded content and activity. Some deletion may require provider follow-up. Safety/support records, purchase records, technical logs, and backups may remain when needed for an unresolved request or dispute, security, subscription verification, accounting, legal obligations, or provider retention processes. See the retention section of our privacy policy. Other users' copies and independently maintained store records may remain outside our control.

You can also email us to request deletion of particular information without deleting your entire account. State which data you mean; we will explain any limitations.

Account deletion does not cancel an Apple or Google Play subscription. Use the purchasing store's subscription settings to cancel future renewals separately. You do not have to reinstall Arkey to email a deletion request.