Privacy Policy

1. Who we are

Arkey is a social app for sharing content, discovering people, and exchanging messages, with optional paid memberships. It is operated by Degen logistics, inc, 1818 Alamance Church Rd, Greensboro, North Carolina, United States. Contact degenlogistics@gmail.com for privacy questions or requests.

Arkey is intended for adults aged 18 and older. Our initial service is focused on the United States. This policy describes Arkey's handling of information, including the services we use to operate the app.

2. Information we handle

• Account and profile: email address, authentication information, account ID, display name, username, biography, profile photo, and preferences. Firebase Authentication handles sign-in. Public profile details can appear with your posts and interactions.
• Content and activity: photos, videos, text, timestamps, and identifiers associated with posts, comments, likes, saves, shares, and follows. Visibility depends on the feature; not every interaction is public.
• Messages: message content, sender and recipient IDs, conversation details, and timestamps, used to deliver and display conversations. Messages are intended for participants, not public posting, but are not end-to-end encrypted. Our infrastructure providers process them to operate the service. Recipients may keep copies.
• Safety and support: block relationships, reports, relevant account/content IDs, reasons, and information you provide when requesting support.
• Purchases: account ID, product IDs, transaction and entitlement information, subscription status, and expiration details. Apple or Google processes store payments; Arkey does not collect payment-card numbers. RevenueCat helps verify, restore, and manage membership access.
• Technical and advertising data: providers may process IP addresses, device/app identifiers, diagnostic data, and service logs. Google Mobile Ads may process approximate location inferred from IP, device identifiers, ad impressions and interactions, and performance information. Arkey requests non-personalized ads; this does not mean no personal data or identifiers are processed.

3. Why we use information

We use information to authenticate accounts, maintain profiles, publish content, support discovery and social features, deliver messages, verify subscriptions, show and measure ads, respond to support and privacy requests, investigate abuse, protect the service, and meet applicable legal obligations. An ad-free membership removes Arkey's ad placements; necessary account, content, purchase, and security processing continues.

4. Sharing and service providers

Public profiles and published content are visible to other users through the app. Messages are delivered to their participants. People may copy or redistribute information you share.

We use Google Firebase for authentication, database storage, and media; RevenueCat for subscription management; and Google Mobile Ads for advertising. Each receives information relevant to its function. Apple and Google handle store purchases under their own terms and privacy practices. Providers may process information in the United States and other countries, whose privacy laws may differ from those where you live.

We may disclose information at your direction, to respond to lawful requests, or when reasonably necessary to address fraud, abuse, threats to safety, or legal claims, subject to applicable law. Do not send sensitive personal information that is unnecessary to use Arkey.

Provider information: Firebase privacy, RevenueCat privacy, and Google privacy.

5. Retention and account deletion

We keep account/profile data and user content while needed to provide an active account and the features you use. You can delete posts with the available app controls and request account deletion in the app or through our account-deletion page. Uninstalling the app does not delete your account.

Deletion involves account information and associated app data. Some removal may require additional processing or provider follow-up rather than happening immediately in every system. Contact us if deletion fails or you need help with remaining information. We do not promise that an in-app deletion immediately erases every provider record or backup.

We retain safety/support records only as needed to handle the request, investigate abuse, protect users, or resolve related disputes. Purchase records may need to remain for subscription verification, restoration, refunds, accounting, fraud prevention, or legal obligations. Technical logs and backups may remain subject to provider retention processes. The applicable purpose, unresolved requests or disputes, subscription status, and legal obligations determine retention; data is not retained solely because a user requested deletion.

Copies held by other users, content supplied by other conversation participants, and records independently maintained by Apple or Google may remain outside our control. Deleting your account or the app does not cancel a store subscription. Manage cancellation separately in Apple or Google Play subscription settings.

6. Choices and privacy requests

You can update your profile, delete your posts, block or report accounts, and manage device permissions. Refusing a permission may make a related feature unavailable. Device settings may also offer advertising-identifier or tracking controls; these do not eliminate all technical or advertising processing.

Depending on applicable law, you may request access, correction, deletion, a copy of your data, or limits on processing, and may have rights to opt out of sale, sharing, or targeted advertising as those terms are legally defined. Contact degenlogistics@gmail.com with your request, including an advertising privacy request or an appeal of a response. We do not interpret non-personalized advertising as a blanket assurance that advertising disclosures can never fall within those legal definitions.

We may ask for information reasonably necessary to verify your account and request. Authorized agents may contact us with proof of authority where applicable. Do not send your password or payment-card details. We respond according to applicable legal requirements; exercising a privacy right will not by itself cause discriminatory treatment. You may also contact the appropriate privacy regulator.

7. Adults only

Arkey is not intended for anyone under 18. Do not create an account if you are under 18. If you believe a person under 18 has supplied personal information, contact us so we can investigate and address the account and information. An app-store content rating does not replace this eligibility requirement.

8. Security and changes

We use authentication and access controls to help protect information, but no service can guarantee complete security. Keep your credentials private. We may revise this policy as the service changes, update its effective date, and provide additional notice or seek consent when required by applicable law.

9. Contact